Demo
One of the key features of LYNX Web is that it allows you to create new trouble tickets on your own - you do not have to phone TELUS to have a new ticket created for you. All you need to do is locate the service you want to create a new ticket for, create the new ticket and then add the problem details.
From the LYNX Web Home page, click the Check My Company's Services link, or click the Services tab.
Query for the service/asset that you want to create a ticket for. If your query returns a long list of results, you can sort the list to make it easier to manage.
After locating the service you want to create a new trouble ticket for, click the hyperlinked Service Item code. This opens a new page, displaying the details of the service and a list of all the trouble tickets that have been created for that service.
Review the list of existing trouble tickets to ensure that a ticket has not already been created for the trouble you want to report. If you are sure you want to add a new ticket, click the New Trouble Ticket button that appears above the form applet. This opens a new page, displaying a new, blank trouble ticket.
Enter the required information for the trouble ticket (required fields are identified by a red *). After entering the necessary information, click Submit.
